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Get a faster decision on your UK visa or settlement application

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Changes coming to UK work visas from Monday

The rules for getting a refund depend on whether you’re cancelling your UK visa application.

If you’re not cancelling your visa application

You usually cannot get your money back when you’ve applied for a priority service. Each case is considered individually.

You will not get a refund if you do not get a decision in time because the Home Office needed more information or evidence to make the decision.

The Home Office may give you a refund if they could not give you a decision in time because of something outside their control, for example a technical problem.

If you’re cancelling your visa application

You may get a refund of the priority service fee if you cancel your visa application. It depends on how you were told to prove your identity and what stage your application is at.

You were told to prove your identity in person and you have already given your fingerprints and photo

You will not get a refund of your priority service fee.

You were told to prove your identity in person and you have not given your fingerprints and photo yet

You’ll get a full refund of your priority service fee. It will not be paid automatically. You need to ask for a refund.

You used the smartphone app

You will get a refund if:

  • you have not selected ‘confirm and upload’ in the app – either to upload your evidence or confirm you do not have anything to upload
  • you cancelled your application before the deadline you were given for uploading your evidence

It will not be paid automatically. You need to ask for a refund.

ukvi.visa.pvspv.customerrefundrequests@homeoffice.gov.uk

Getting your refund

UKVI will confirm if you’ll get a refund.

Your refund will be paid into the same bank account you used to pay the priority service fee.


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It can take up to 28 days to get your refund.

If you have not received your fee within 28 days

If the Home Office has confirmed you’re eligible for a refund, email the priority services refund requests team to find out what’s happened.

Priority services refund requests team ukvi.visa.pvspv.customerrefundrequests@homeoffice.gov.uk

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Daily Dazzling Dawn is the first and only international and non-profitable newspaper, which is 100% ownership of professional journalists from Bangladeshi origin with 20 years of experience in global journalism. The main aim of the newspaper is promoting ethical journalism with truth, accuracy and proficiency.

Editor in Chief

Dulal Ahmed Chowdhury

Dulal Ahmed Chowdhury is the Editor of The Daily Dazzling Dawn. Previously, he has been serving in important positions in all the famous national dailies of the Bangladesh since the nineties. He has played a commendable role in journalism by participating in various events at the national and international levels. United Nations Conference, World Climate Conference, SAARC Summit are notable among them.

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